$120k
lost per front desk, per year
Appointment-based businesses miss 8–15% of inbound calls. About 1 in 4 of those callers books elsewhere within 24 hours.
Live · always on
Never miss another booking.
The 24/7 AI receptionist for appointment-based businesses — dental, medical, optometry, vet, med spa, salon, optical, and auto service. Smile Operator answers every call, handles common questions, captures new-customer details, and books appointments — so your front desk stops dropping calls and starts focusing on the customers already in the room.
Live in days, not monthsHIPAA-aware for medical & dental · zero PHI stored
On the line · now
Inbound
J
Jordan, new caller
Caller ID: (415) 555-0148
“Hi — I'm new to the area. Can I get on the schedule for a clean-up and check-up next Thursday afternoon?”
Smile Operator
Absolutely — I have Thursday at 2:15 or 3:45 available. Which works better? I'll grab a quick intake from you and text a confirmation.
Captured contact details
Verified coverage
Booked · Thu 2:15
SMS confirmation sent
Live audio · 00:42Resolved in <90s
The cost of a missed ring
Every missed call is a missed booking.
A growing location doesn't lose revenue to empty chairs or open bays — it loses it to the six-ring voicemail your callers hang up on. Here's what's at stake right now.
27 hrs
of front-desk time, weekly
On phones, intake forms, hold queues, and after-hours callbacks — when the team should be greeting the customers already on site.
63%
of calls happen after hours
Evenings, lunch breaks, weekends. Your customers work normal hours too — your phone rings when nobody is around to pick up.
What Smile Operator does on every call
Four things your front desk wishes it had time for.
Built first for dental, then opened up to every appointment-based business with a front desk or waiting desk — medical, optometry, vet, med spa, salon, auto service, and more. Every interaction is grounded in the way your office already works.
Always on
Answers every call, 24/7
First-ring pickup at 7 AM, noon, or 10 PM on a Saturday. Bilingual English/Spanish included — no rollover to voicemail.
Caller-first
Answers common questions
Pricing, hours, services, insurance, intake instructions, directions — answered live, not with a recorded menu tree.
New customers
Captures every new-customer detail
Name, contact info, reason for the visit, and best callback window — written straight into your scheduler or emailed to the front desk.
On the books
Books appointments live
Pulls real-time availability from your schedule, holds the slot, sends confirmations and reminders — no double-booking, no back-and-forth.
How it works
From kickoff to live calls in five business days.
No new equipment. No rip-and-replace. Just a number that picks up reliably.
- Step 01
We listen
A 30-minute call with your front-desk lead. We map your hours, services, intake questions, FAQs, callback rules, and the personality you want on the line.
- Step 02
We connect
We sync availability with the scheduler you already use — Dentrix, Eaglesoft, Open Dental, Curve, Carestack, Practice-Web for dental, plus common EHR and scheduling systems for medical, optometry, vet, med spa, salon, and auto service. No rip-and-replace.
- Step 03
You go live
Most locations are answering real calls within 5 business days. We monitor the first 100 calls with your team and tune the voice, scripts, and routing weekly.
Simple pricing, no surprises
Three plans, one number that picks up.
A flat monthly base, plus a transparent per-answer rate after the included calls. No setup fee, no contract longer than a year, no fine print on overage rates.
Solo practice
Starter
For a single front desk that already feels the missed-call cost.
$199/ month
$1.40 per answered call, after the first 100
- 24/7 first-ring answering
- New-customer detail capture
- Bilingual English / Spanish
- HIPAA-aware · zero PHI stored
Most popular
Multi-chair clinic
Practice
The setup most independent clinics land on after the first month.
$399/ month
$1.25 per answered call, after the first 300
- 24/7 first-ring answering
- Live appointment booking
- Bilingual English / Spanish
- Intake capture & insurance flags
- HIPAA-aware · zero PHI stored
- Voice tuned to your front desk
DSO
Multi-location
For groups and DSOs running a shared contact-center play.
$799/ month
$1.10 per answered call, after the first 500
- 24/7 first-ring answering
- Live booking across locations
- Routing rules per region & brand
- Bilingual English / Spanish
- Dedicated onboarding & weekly tuning
- HIPAA-aware · zero PHI stored
Need a quote for more than 25 locations, a custom connector, or a non-dental sector? Tell us on the demo — the rate card stays the same shape, just the numbers shift.
What a year of missed calls costs you
Numbers front-desk leads send us after 90 days.
We'd rather show you real curve shapes than a single claim. These are the three numbers business owners ask about first.
94%
of inbound calls answered
On the first ring, every hour of every day. The remaining 6% routed to the on-call line for people-only situations.
Source · measured across 180+ locations, Q1 2026
38%
more new customers booked
Compared to the same three-month window the year before — driven entirely by answering calls the front desk used to miss after hours.
Source · median location, 12-month cohort
$11k
added revenue, per location, per month
A function of your average ticket × your close rate × the calls we recover. Dental PPO/FRS averages around $4,600 in annual production per new customer; med spa and vet typically run higher; salons and auto service scale by ticket and frequency. We share the worked example during onboarding.
Source · blended panel, all sectors
Don't trust a single number? We'd rather show you the cohort than the headline. Request a demo and we'll walk through what a realistic ramp looks like for a location with your customer mix.
Questions we hear every week
The ones owners and managers ask before signing.
If your question is not on the list, write it on the demo request — we'll answer it on the call.
No — Smile Operator uses voice models tuned for natural conversation, and we record your front-desk lead for key phrases so the voice matches your location. Callers routinely say “thank you,” hang up, and never realize they spoke to an AI. If a caller ever asks directly, the agent introduces itself honestly.
See it in action
Listen to a real call.
A six-to-ten-turn phone conversation between a real caller and the AI receptionist — annotated in plain English. Booking, rescheduling, and an insurance question, all in one call.
Live · never misses a call
Ready to never miss another booking?
A 30-minute call with our team and a custom quote for your business. No contractor on the line, no SDR script — just the people who built Smile Operator.
We respond within one business day. No drip campaign.